Refund policy

By placing an order with us, you confirm that you have reviewed and accepted this policy. We encourage customers to choose carefully before purchasing.

All sales are final. We do not offer refunds or accept returns for change of mind, incorrect selection, or dissatisfaction with the product or service. Customers are responsible for ensuring that all order details are correct prior to completing checkout.

Orders cannot be cancelled, amended, or returned once they have been confirmed. Items delivered to the customer are not eligible for return, and we do not accept items sent back without prior written agreement.

In the event that an item is faulty or not as described at the time of delivery, customers retain their statutory rights under Irish and EU consumer protection law. Any such issue must be reported within 14 days of receipt, along with sufficient information to allow us to assess the matter. Where a fault is confirmed, we will offer a repair or replacement where appropriate. Refunds are provided only where a repair or replacement is not possible or where required by law.

For online or distance sales, consumers may have a statutory 14-day right to cancel in accordance with EU consumer law, unless a legal exemption applies. Exemptions may include, but are not limited to, custom-made or personalised items, digital content once accessed or downloaded, and services that have begun with the customer’s consent. Where the right to cancel applies, refunds are limited strictly to what is required by law.

Digital products, downloadable content, and services are non-refundable once delivery or access has commenced, except where required by law.

Nothing in this policy limits or excludes your statutory rights under Irish or EU consumer legislation.

If you believe your request falls within your statutory consumer rights, please contact us at [email address] with your order number and relevant details. Requests outside these circumstances cannot be accommodated.